At Bright Decoring, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your product, our Return Policy provides guidance on how you can initiate a return or exchange. Please review the details below to understand our policies and procedures.

1. Eligibility for Returns

We accept returns for most items within 30 days of the original purchase date. To be eligible for a return:

  • The product must be unused, uninstalled, and in its original condition.
  • The product must include all original packaging, manuals, and accessories.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or special-order products.
  • Clearance or final sale items.
  • Products that have been installed, used, or damaged by the customer.
  • Items missing original packaging or components.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us
    Reach out to our customer service team via email at [email protected] or call +1 (843) 824 0304. Provide your order number and details about the product you wish to return.
  2. Approval and Return Authorization
    Once your return request is approved, you will receive a Return Authorization (RA) Number and detailed instructions on how to proceed. Returns sent without an RA Number may not be processed.
  3. Ship the Product
    Securely pack the item in its original packaging and include the RA Number. Send the package to the address provided by our customer service team.
  4. Inspection and Refund
    Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, we will process your refund or exchange within 7-10 business days.

4. Refunds and Exchanges

  • Refunds: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account.
  • Exchanges: If you prefer to exchange the product, we will process the replacement once the returned item is received and inspected.

5. Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for shipping costs. We recommend using a trackable shipping service to ensure safe delivery.

6. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us immediately at [email protected] with photos or videos of the damage.
  • We will arrange for a replacement or provide a refund at no additional cost.

7. Additional Notes

  • Bright Decoring reserves the right to deny returns that do not meet our policy criteria.
  • Any promotional or bundled items included with the purchase must also be returned.
  • If a product was purchased during a sale or with a discount code, the refund amount will reflect the discounted price.

Contact Information

For any questions or concerns about our Return Policy, please contact us:

  • Email: [email protected]
  • Phone: +1 (843) 824 0304
  • Address: 112 Candleberry Cir, Goose Creek, SC 29445, USA

We value your business and are committed to providing a hassle-free shopping experience. Thank you for choosing Bright Decoring!